GSA finished the cutover before measuring the outages.
GAO says GSA managed 221 agencies off legacy telecom contracts but still does not know whether selected agencies lost service.
What happened
On August 31, GAO reported that GSA had managed 221 agencies' transitions from expired legacy telecommunications contracts to the replacement Enterprise Infrastructure Solutions contract. The six agencies GAO selected for review completed their transitions more than three years after GSA's September 2022 revised deadline, and GSA extended the legacy contracts through May 2026 at the latest to avoid service disruptions.
The six selected agencies' combined Networx bill increased 206 percent from February to March 2025. GAO also found that GSA did not know whether all selected agencies experienced service disruptions, in part because it was not notified whether replacement service was operating before legacy service was disconnected. GAO recommended a post-transition assessment, and GSA concurred.
Why CMCoE cares
A contract transition is not fully understood when the agency cannot connect cutover activity to service-continuity outcomes. Post-transition evidence can shape contingency planning, transition requirements, vendor oversight, and the follow-on acquisition before another bridge period raises legacy costs.
Regulatory fine print
GAO did not find that every selected agency suffered an outage, and it did not assess every one of the 221 agencies in detail. Its review focused on six agencies with substantial transition work remaining as of September 2024. The recommendation asks GSA to determine whether at least those selected agencies experienced disruptions and whether mitigation worked.
Sources
- GAO - Telecommunications: GSA Should Assess Agencies' Effectiveness at Preventing Service Disruptions, GAO-26-107919 (U.S. Government Accountability Office, )