The report was locked. The comment deadline kept running.
Sterling could not open the VA report, then lost its protest for missing the response deadline.
What happened
GAO denied reconsideration on October 13. VA had filed its July 24 report as protected, leaving self-represented Sterling unable to view it. VA supplied neither a redacted copy nor an emailed version.
Comments were due August 3 at 5:30 p.m. Eastern. Sterling first alerted GAO to the access problem at 8:57 p.m. that evening. The underlying protest challenged a sole-source purchase of Walsh inspection software.
Why CMCoE cares
Document access and the filing clock became separate problems. GAO said an inaccessible report does not automatically extend the deadline.
Regulatory fine print
GAO expected Sterling to notify it and request an extension before the deadline. Agencies are expected to provide usable redacted information to unrepresented protesters. This decision upheld the procedural dismissal; it did not approve the sole-source procurement on its merits or find intentional withholding.